naath: (Default)
[personal profile] naath
OK so that other post was long and difficult to write. This is an easier post...

My bank wrote to me to say (basically) "in 2010 you withdrew 50 quid from an ATM but didn't take the money and the ATM ate it. We debited you the 50 quid and didn't credit it back; but we just audited our ATM logs - here have 50quid plus 3quid interest".

It sucks that HSBC didn't notice this at the time (I did, but I didn't complain to them because I thought someone else probably took the money; and it was my own stupid rushing-to-catch-a-train fault). But it's good that they did eventually spot and give me my money back.

(no subject)

Date: 2012-11-27 05:21 pm (UTC)
simont: (Default)
From: [personal profile] simont
Hmmm. I made the same mistake a few months ago, and had much the same experience (I was debited, but I guessed that was probably because someone had walked off with the cash, so I didn't complain). I'd resigned myself to never seeing the money again and it being my own silly fault, but perhaps Halifax will also notice next year and helpfully refund me :-)

(no subject)

Date: 2012-11-27 06:08 pm (UTC)
jack: (Default)
From: [personal profile] jack
Ooh. Yeah, I a year ago would be better -- if they can notice at all, I'm not sure why they can't notice immediately. Maybe they introduced a new way of auditing old records or something? But I'm impressed they fixed it. I feel better for having done that once now!

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